Old School - Customer Experience Lead Edward Jones Employee Review

3.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Generally manageable workload and nice people

Cons

Missing the mark with clients especially on UX needs. They're starting to bring in external talent, after realizing the gaps they need to bridge over numerous areas of the business prior to their old loyal customers passing away. The reorg last year was dramatic, but now additional news has been shared about return to office 4 days a week, routine travel for those remote and less work flexibility.

Explore other reviews about Edward Jones

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Decent benefits programs. - Teammates who cared about the quality of work they provided and the people they worked with. - Direct superiors who were people of integrity that I respect immensely and wish nothing but the best for.

Cons

- Recent removal of remote work for all associates regardless of how long they had worked remotely previously (13 years in my case). This push to onsite work will damage long term profitability and likely cause a mass exodus of talented associates (if it has not already). - Massive amount of offshore outsourcing that has greatly reduced the quality of work at the home office. - Lack of flexibility regarding work schedules that has severely damaged work-life balance.

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