Success is based on FA - BOA Branch Office Administrator Edward Jones Employee Review

3.0
21 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Regional training Recognition of role at the corporate level Dedicated CEO HO support if unsure of solutions and answers Moving away from 2 person offices and towards practices.

Cons

Financial Advisors (FAs) hold significant influence within the offices, often with limited oversight. This dynamic can create challenges when corporate-level changes are introduced, as some FAs view the office as “theirs” and may resist. Additionally, FAs are responsible for BOA compensation and advancement decisions, but they cannot terminate BOAs. As a result, an FA’s willingness to invest in a BOA’s growth often determines their opportunities, leaving employees vulnerable if their FA chooses not to support them or prioritizes personal hires. If an FA departs or wants a new BOA, there is often no clear path for the BOA, forcing difficult choices between relocation and resignation regardless of performance or client relationships. Looking forward, the company is going to have a legacy knowledge gap. Many long-tenured employees bring valuable experience but are hesitant to adopt new technologies. At the same time, new hires who embrace change are often underpaid, still classified as administrators with administrative pay, and at times discouraged by colleagues (BOAs and FAs alike) resistant to change. This imbalance leads to turnover among employees who could otherwise help modernize the organization. Retaining and empowering employees who want to grow with the company will be critical to closing the gap and building long-term success. Poor health insurance. Started out as good but didnt keep up with the times like pay didnt keep up with the times.

Explore other reviews about Edward Jones

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Incentives, absolutely better than anything

Cons

Nothing other than corporate politics

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Decent benefits programs. - Teammates who cared about the quality of work they provided and the people they worked with. - Direct superiors who were people of integrity that I respect immensely and wish nothing but the best for.

Cons

- Recent removal of remote work for all associates regardless of how long they had worked remotely previously (13 years in my case). This push to onsite work will damage long term profitability and likely cause a mass exodus of talented associates (if it has not already). - Massive amount of offshore outsourcing that has greatly reduced the quality of work at the home office. - Lack of flexibility regarding work schedules that has severely damaged work-life balance.

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