Keep Looking - Customer Service Representative Eastern Controls Employee Review

Overall, I would say that the workplace environment is an environment of fear and blame. With little to no support or guidance from management, employees are afraid for their jobs, which causes people to blame one another to avoid fault being placed on them. I was not trained on my particular responsibilities. I was shown the bare-bones basics of using various systems, but was mostly left to figure things out on my own in regards to my specific duties, as no one in my department had ever done them before. I expected to be eligible for cross-departmental training, as that was presented to me in my interview, but that was never an option. Working with one long-time supervisor presented several pointed issues. I found his management style to be detached at best and aggressive at worst. When I brought some specific grievances (extremely aggressive treatment from this supervisor) to management, my concerns were met with explanations and justifications. This is just one example of the overall lack of regard for the appropriate treatment and well-being of employees, which is ultimately what led me to leave the company. The lack of communication from management was the most difficult aspect of working here. Having no idea what was happening with the company, what was expected of me, where my future was headed, or how well I was performing was a consistent issue. I would describe the management style of the organization overall as judgmental, detached, and unappreciative. ECI is a revolving door. Employees quit and were fired at an average of 2.5 per month during my time there. New employees would be hired and thrown into their roles with grossly inadequate training, often leading them to quickly seek employment elsewhere. To my knowledge, the majority of the hard-working, dedicated employees who shoulder most of the weight of the company, have left or been fired.