Long term employee; still not consistent hours. - TOEFLiBT Rater ETS Employee Review

2.0
13 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Work from home Extra income OK pay

Cons

I've been a rater with them for over 3 years and I still don't get it. Some months I get over 100 hours, others just 20! Really?! 20?! The funny thing, however, is the job opening for this position is always on their website. Why is it, if current raters with perfect scoring performance do not get enough hours? Why to hire more and go through training, certification etc.? Their help desk, technical support etc. are by far the worst I've ever dealt with. Even cable companies have better help desk service. The management, you ask? I don't even know who my manager is till now; after 3 years of working for them. There's no acknowledgment of your performance whatsoever even if you know you are doing a great job. On top of that, you might get those 100 hours for a month but half of them might be canceled with only 24 hour notice if they scored all of the tests. So, you submit your hours a month ahead, then try to plan your life around, maybe even refuse couple of opportunities because you think you'll be working (since your hours are confirmed), then they cancel on you in the middle of the month you get "babkis". No apologies, just "go screw yourself" kind of attitude. So, after awhile, you have to ask yourself if this is the time of unreliable job you want to depend on. Just extra hours on a weekend might very nice, but as a main type of income, no one should do this.

Explore other reviews about ETS

5.0
11 Apr 2025
Recommend
CEO approval
Business outlook

Pros

It was a good experience.

Cons

Nothing of note that was negative.

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

1
See reviews by: Helpful|Rating|Date|All