Pros
On the whole, the working people were OK, easy to get along with and cooperative. The pay was just OK, and one could do a lot worse in the SEMA realm; most SEMA member companies are underfunded amateur-hour hobbies/passions-turned-businesses, and EGR is run as a business, which should be a good thing.
Cons
The US office is not really run as a profit center, more as a distribution/cost center. The goal of minimizing costs drives the culture, and there is a lot of turnover. Even the biggest customers complain that they would get a new coordinator about every six months, and the cycle
- new customer rep starts, being sometimes introduced by the current person, sometimes not
- get-acquainted
- define the problems
- begin to solve them
- person quits or gets canned,
- new person starts
- rinse, repeat forever
Some might find the almost second-nature Aussie use of profanity used in the workplace a bit uncomfortable. If so, either understand up front that it isn't meant in a bad way or directed as an insult or even at you, but more as just their dialect - or go elsewhere. It just isn't such a big deal.