Avoid at all costs - Senior Software Engineer DrFirst Employee Review

1.0
5 May 2022
Recommend
CEO approval
Business outlook

Pros

Good compensation, lots of free swag, really great coworkers (who have no authority whatsoever)

Cons

Read the other critical reviews. They're not exaggerating. DrFirst is a software company and the company's software development is controlled by the CTO, who sits in Barad-dûr and is convinced he's some kind of super genius but in fact kills everything he touches. He then blames everyone and everything for his failures (except for himself, naturally; remember, he's a super genius). He imbues the organization with a culture of fear, and upper management is what you'd expect in such an organization. Some managers add no value and try to keep their heads down, hoping the CTO won't notice them and squish them under his mighty thumb, while the rest hang around in Isengard, trying their best to toady up to him, hoping they can ride his coattails to power and glory. In general, management seems to understand that quality is terrible and getting worse, but they hope that if things can just stay stable(-ish) for long enough, someone ELSE will be in charge when everything comes crashing down, and thus, will take the blame. DO NOT BELIEVE A WORD A MANAGER TELLS YOU. They didn't get to where they are because of competence and knowledge; it's their skill at back-stabbing and blame-throwing that has secured their positions. To them, you're just another disposable orc. The company is decades behind industry best practices and standards, but since the CTO is a super genius and their current approach is his, clearly the current approach must be perfect and therefore must not change. The tragic thing is that the individual contributors at DrFirst are wonderful. They heroically struggle to keep the jalopy running without support or recognition from management. They are wonderful, but don't bother trying to get to know them because it's only a matter of time before the Eye of Sauron falls on them (or on you). If you don't listen to the reviews and you take the job anyway, at least stay on good terms with your former employer. P.S. Ignore the company responses where they say, "DrFirst believes in continuous improvement". They might believe continuous improvement exists in theory, but you can be sure they don't actually practice it at DrFirst. Everyone knows how bad it is, and for how long, but nothing ever changes. There is no reason to believe it ever will.

Explore other reviews about DrFirst

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Great experience, team, and opportunity

Cons

None as of yet, have not been here long enough

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DrFirst Response
3d
Thank you so much for sharing this! We're thrilled to hear you're having a great experience so far. Our internship program is something we put a lot of heart into, and it means a lot to know it's coming through. We hope the rest of your time with us is just as rewarding. Welcome to the DrFirst family!
2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Remote Work - Cool tech stack - Some great individual contributors

Cons

Personally, I definitely had a '1 star' worthy experience at DrFirst due to the toxicity of the leadership I interacted with. However, I was hesitant to actually rate DrFirst as a '1 star' here since my experience was limited to the cyber security team, and I don't think it's fair to suggest that all of the various teams within DrFirst are the same way. In my situation, I first encountered some of this toxicity on my 4th day at the company - where I was pulled into a 1 on 1 with senior security leadership, who proceeded to go on somewhat of a tangent about previous security personnel at DrFirst who they had terminated, and explicitly told me they had a '3 strike policy' and suggested they had no problem letting me go in the event I reached this ambiguous '3 strike' threshold (which was never defined). It's worth mentioning that I'm very aware that if someone doesn't do their job > they will eventually get terminated, that's a pretty widely accepted notion. But hearing these comments just 4 days after starting was pretty shocking. I was hoping this was somewhat of a one-off too, but this kind of language and management style that I perceived as heavily focused on termination risk and negative consequences rather than coaching and development persisted in just about every 1 on 1 over the course of the next month, which led me to realize I should probably get out sooner rather than later. In addition to some of this behavior directed towards me, senior security leadership would also regularly make questionable/not-so-positive comments in passing about broader company leadership (e.g., technology leadership) - in our 1 on 1s. I wasn't sure how to respond to some of these comments, but they were also somewhat of a theme in a lot of our 1 on 1 interactions. Another kind of crazy thing I experienced while at DrFirst was security leadership's use of Claude. I'm very pro-AI in the workplace setting (especially in the security engineering setting), but the way in which security leadership would try and leverage Claude and interpret Claude output was pretty shocking. In one instance, a security concern was escalated (by senior security leadership) based largely on Claude output. After additional investigation by individual contributors on the team, the issue was determined not to be a real security incident and appeared to stem from a misunderstanding of the model's output. That experience raised concerns for me about how AI-generated information was being evaluated before operational decisions were made and was just generally pretty wild to witness first-hand because of how trivial the hallucination was to decipher once individual contributors on the team actually saw what was going on. So, take the 'AI-first' attitude that is advertised with a grain of salt, as some of what is actually going on behind the scenes is kind of wonky. I want to emphasize one more time that I don't think my experience at DrFirst represents the company at large, and that I think there are tons of great individual contributors at DrFirst. My immediate counterparts on the security team were genuinely awesome to work with (veryyy smart and kind people), and my encounters with HR, IT, and other teams at the company were also really positive. Unfortunately, the immediate security leadership (composed of 1 VP at the time of posting) made my time here pretty unbearable, which resulted in me accepting an offer at another firm just 6 weeks after my first day.

1
avatar
DrFirst Response
3d
Thank you for taking the time to share this feedback. We're genuinely glad to hear about your positive experience with HR, IT, and your immediate teammates. This reflects the culture we work hard to build across DrFirst. We take feedback about leadership culture seriously, and the concerns you've raised about management style, communication, and psychological safety are not ones we take lightly. While we're not able to speak to the specifics of any individual's experience, we want to be clear: a management approach centered on the threat of termination rather than coaching and development is not aligned with who we want to be as an organization. We're committed to creating an environment where every employee feels supported, respected, and set up for success from day one. That includes holding our leaders accountable to those same standards. Thank you again for sharing your experience. If you'd like to discuss this further, please reach out to hrsupport@drfirst.com. We hear you, and we're using this as an opportunity to reflect.
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