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      Doyle Collection

      Engaged employer

      Doyle Collection reviews

      Not the worst - Front Desk Doyle Collection Employee Review

      3.0
      16 Oct 2019
      Front desk
      Recommend
      CEO approval
      Business outlook

      Pros

      Always room for development. Opportunities are there, if you want them but you have to put yourself out there. Staff on the ground are great.

      Cons

      Lack of communication from management is a huge issue. Pay does not reflect the tasks and work expected of employees. Tends to be clique relationships. No drive or passion from management to keep good staff

      avatar
      Doyle Collection Response
      6y
      Thank you for your feedback. We pride ourselves on offering developmental opportunities for all of our team, along with world class training, so it is great to hear this is felt within the hotel. We think our teams are great too! Within any business, there is always room for improvement, particularly with communication as it can be tough to find that balance between too much communication and too little. We would welcome any feedback or specific suggestions for improvement. While you may not feel that management value their team, I can assure you that our senior teams do genuinely care and appreciate all the work that goes into every role at the hotel. The only way we can improve is by hearing feedback about where we can improve, so feel free to contact your HR Manager or GM directly. The Doyle Collection

      Explore other reviews about Doyle Collection

      5.0
      5 Oct 2025
      Current manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I really enjoy all the activities and festivities the do for employees from theme celebrations, ice cream trucks and children’s party for the employees children. Besides that the hotel has had many accolades and good atmosphere and it’s feels like everyone is like minded. Good benefits, close to metro and other perks are very nice.

      Cons

      Management can sometimes not be at the same channel and there are some miscommunication issues, some benefits could be better like hybrid schedules and complementary hotel stays. Lockers can be improved.

      1
      avatar
      Doyle Collection Response
      8mo
      Thank you for your comments, we appreciate your thoughts and feedback
      2.0
      30 Apr 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Some very nice old school full service perks - breakfast and lunch and dry cleaning, etc.

      Cons

      The turnover rate is extremely high, even for the hospitality industry. The main reason seems to be that the working environment is not pleasant or supportive. Management seems very brittle and not happy. It is never a happy or pleasant place to be. The physical location of the office was in a basement, no light, cold and damp.

      1
      avatar
      Doyle Collection Response
      1mo
      Thank you for your valuable feedback, we listen and take all feedback seriously. I would love to hear more details about your experience. Please email me on sharron_marsh@doylecollection.com to arrange a time.
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