A great vision counts for nothing when you don't value your employees - Operations Lead Dolly Employee Review

Despite selling the vision of upper mobility, increased staffing/funding, the truth becomes apparent quite quickly. If you're hired at an hourly role for the support roles, you start at less than minimum wage (because they are a startup they don't need to match this yet), and are told that eventually you may be able to transition into a salaried position with full benefits. This won't be the case until you serve at least 2 years and meet every requirement. Given the current track record, you'll either quit or get let go before you get there. Be prepared to work anytime between 5AM and 9PM, any day of the week including (and especially) Saturdays/Sundays. An email/text from management at odd hours expecting a response on days off is not uncommon. In the Ops team, the expectations to work harder and smarter than anyone else, while being underpaid and also being responsible for any shortcomings will take a toll on your mental health. The Customer "Success" team is expected to be working non-stop by urgently handling every request that comes in the help desk via phone calls, emails, text messages, etc. Being on the phone for 4+ hours a day is not uncommon, most of which is spent dealing with highly stressful situations and unpleasant customers and contractors that work for the company. Management is not shy of publicly shaming any shortcomings, but is conservative when providing any praise or incentives to keep up the work. Parking for the building is $200/mo, and there is no program to reimburse you for your transit costs. Even if you're working on an hourly rate of $14 in one of the most expensive cities in the country. The cost of getting to and from work will essentially mean you work at least 15 hours to cover your bus fares for the month. For a being a technology company that started off with a mobile app, it's incredibly frustrating to see that the app is still plagued with issues. Customers and contractors that work for the company in the field will report and complain about app problems every day but with the entire app team consisting of 1 or 2 developers( without a product manager), it is crippling the progress of the company. The unfortunate truth is that these developers are spending the vast majority of their time troubleshooting and bug fixing rather than releasing new features. Business development forges new partnerships with stores in markets all the time, but does not take into account how the customers that shop at these stores fit the persona for the company. Having to make "one-time exceptions" all the time, and ultimately have to provide a negative experience due to customer expectations is not worth it. Bottom line, there are false promises being made all around. The company has an excellent product idea, and solves a real problem. However, the entire focus is around the customers (who have zero brand loyalty) rather than the employees and the contractors that are actually providing the service. A bad apple here or there is excusable. But when there have been over 10 employees that have either quit or been let go for the same management reasons, it serves to show there is a common denominator that poor leadership is causing the company to suffer and prevent healthy growth.