Customer service assistant - Customer Service Assistant Dollar Bank Employee Review

1.0
27 May 2015
Recommend
CEO approval
Business outlook

Pros

Some of the employees and regular customers are very friendly and welcoming and make you feel like family you build a lot of relationships that you'll take with you after leaving the company

Cons

It is very stressful upon hiring they tell you, you can not get fired if you don't make your goals which is not true they constantly get on you to meet your goals like the much bigger banks but they don't want to pay bonuses or incentives then if you do meet your goal they're still not satisfied, management plays favorites a lot and the gossip is worse than high school staff is overworked and underpaid and not appreciated the company cares more about money than its own employees great bank to use as a stepping stone to other banks but not somewhere to stay

Explore other reviews about Dollar Bank

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly, decent amount of knowledge able to be gained. Team supports you and encourages you.

Cons

After learning the tools (intune, felxera, etc) things become more and more repetitive.

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunity at dollar for growing your knowledge and experience. Leadership does care about their people and there is a a fair bit of access to executive management. Benefits are pretty good with insurance, gym reimbursement, 401k match and other things.

Cons

Performance incentives are sorely lacking here. If you are a high performer, you get the same performance incentive distributed into your 401k as someone who is average. Management also has a track record of adding responsibilities but not necessarily increasing compensation. The other main item is that the majority of employees have started and stayed at dollar. Coming in externally with difference experiences can be challenging.

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