Questionable management - Software Developer Docusign Employee Review

3.0
3 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Golden handcuffs situation. Benefits are competitive (partial internet & mobile reimbursement, fitness allotment, in-office snacks, weekly catered lunch day).

Cons

Culture & values has largely become lip-service. Values stated to employees aren't reliably reflected in the actions of management. Largely due to management being increasingly hired externally. New-hire management lack knowledge of company tools, process, internally developed code-base and internal tools, meaning their ability to manage, plan, and/or judge work tasks is rarely reliable. This can surface in them being less motivated to advocate for the team or product, and likely won't directly contribute to the product, but instead will likely only look out for their own personal self-interest. Additionally, there's a disconnect in the understanding of the professional maintenance of code quality. Upper management understands there is an increasing gap in quality from what customers previously experienced verses what is delivered, yet software quality professionals are no longer valued by upper executives, resulting in a culture where quality perpetually takes a back-burner to code quantity. Management also demonstrates a worrying lack of appreciation for employee loyalty. Existing expertise and knowledge of the product is often lost due to an inclination to cut costs through layoffs. Senior employee company subject-matter experts are not valued, but are increasingly seen as replaceable to the determent of product knowledge and work-environment quality. Questionable management redundancy is also an issue. (Managers who don't contribute beyond running meetings, as well as managers or executives listed as their own employees.) Employees also are subject to being treated as mere headcount to be shuffled between managers just to maintain minimum direct-report numbers to maintain management roles. This results in failure to recognize individual contributor productivity and achievements, and no advancement and/or promotion opportunities for ICs.

Explore other reviews about Docusign

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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