was told to quit when my father passed. - Customer Service Representative (CSR) Discover Employee Review

1.0
16 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Only pro is the ability to work from home.

Cons

They say over and over again that they care about their employees.... Ill let you decide that! My father passed unexpectedly while I was one month into training. I went into work the next business day to speak with my manager on what my options were because I had to plan my fathers funeral. My manager was very short, rushed me because he was busy and said "call HR and provide proof of his death." Unfortunately, I couldn't take the rest of the day off. I contacted HR as instructed and found out I had no options, was told "you can quit and then reapply once your situation is handled when the position is available again." I had to make the decision of going to work or my father’s viewing. I sent my resignation email stating what HR said along with the requested obituary, like I was lying about his death. I doubt they even looked at it. Honestly, I am very traumatized by this.

Explore other reviews about Discover

5.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discover was an amazing company

Cons

Post merger, it’s not the same vibe. Most of us are miserable.

5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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