Okay if you are fine with selling your soul - Account Manager Discover Employee Review

2.0
15 Sept 2020
Recommend
CEO approval
Business outlook

Pros

The benefits cannot be beat. The pay is decent.

Cons

Discover did the right thing by allowing the staff to begin working at home, however, management was pretty much absent for a majority of the transition and months after that. Account managers were expected to pick up timing and cut calls short but still deliver experiences that want the customers to rely and call us back. Coachings were next to non existent after the switch to working at home, which really makes me wonder what management really gets paid for themselves. I chose to leave after understanding that the stress from the job was not worth the money I was earning and the lack of management caring if they lose another employee or not is the reason I would also never consider going back.

Explore other reviews about Discover

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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