Put less money into yourself and more money into your staff - Anonymous employee Discover Employee Review

3.0
6 Sept 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great and colorful environment. It is a great starting call center job, but not much more (pay wise). It is a wonderful company (in many ways), and I wish I could have stayed there, but the pay just was not competitive with other call centers in or out of the area.

Cons

Commissions are constantly being cut and it's difficult to find consistent pay with the company. Collection hours begin at 5 in some departments (instead of 445) so that the company does not have to pay employees for early shift-diff (even though the employees are there earlier than their shift anyways). It is difficult to consistently raise a family on the income with this company, because incentives are cut frequently. The company also doesn't offer sick, vacation, and floating holidays. They are all meshed into one lump sum. Discover also raffles off many prizes (which isn't fair if you are a top performer).

Explore other reviews about Discover

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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