Phoenomenal Company - job was ok - Account Manager, Cardmember Services Discover Employee Review

5.0
8 Sept 2011
Recommend
CEO approval
Business outlook

Pros

I liked the flexible work schedules & ability to trade shifts; insurance benefits were given from 1st day of employment; fairly generous attendance policy. Positions are posted internally & afford opportunity to learn different aspects of the business & company. I was employed there for 2 years - I had lost my previous job in property management due to change in ownership & I needed something close to home with immediate benefits. I was employed there when my husband passed away unexpectedly in April 2009. My supervisor, my trainer, department manager, and co-workers were so kind & supportive - they were wonderful to me at the worst possible time in my life. I can say they truly cared about me. I never felt otherwise during the entire time I worked there. Had I not been recruited by another property management company, I would still be employed there. Management also does alot to keep everyone motivated (contests, marketing themes, etc.)

Cons

cons - this is a call center & I was in customer service. I agree with another posting that DFS does grade you on all types of metrics - and the goals are always changing. Sales were a requirement - I didn't have a problem with

Explore other reviews about Discover

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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