good benefits but very stressful - Customer Service Representative - Billing Disputes Discover Employee Review

3.0
16 Oct 2025
Recommend
CEO approval
Business outlook

Pros

decent pay, nice coworkers, work from home, rewards, volunteer opportunities, generous pto and sick pay, opportunity to trade shifts, sign on bonus and annual bonus, monthly stipend for internet bill, breaks time taken whenever you want

Cons

stressful call center environment with constant changes

Explore other reviews about Discover

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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