Toxic Performance Metrics - Personal Banker Discover Employee Review

3.0
17 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Convenient work from home schedule.

Cons

Dog eat Dog attitudes fostered by many managers. Treated like call center with regard to performance review but then expected to fix every issue that might pop up. Sent all upset borrowers with no de-escalation training.

Explore other reviews about Discover

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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