Great team bonding but pay and monitoring issues - Customer Service Representative Diligenta Employee Review

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Strong bonding within the team - Fun socials - The office building is massive and has decent amenities - Hours are quite reasonable

Cons

- Pay is minimal - Customers you speak to can be rude/hurtful - Your time is very closely monitored, to the point of toilet breaks being monitored. If you spend too much time, you will have to make it back!

Explore other reviews about Diligenta

3.0
13 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Bus to work every day

Cons

Poor progression for staff, unfair pay

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Diligenta Response
1y
Thanks for your feedback, it’s very valuable to us. As a Real Living Wage accredited employer, we are committed to fair pay for all our colleagues and offer a range of career training and development opportunities. We wish you the best of luck in your future career.
1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You get paid sometimes on time

Cons

Everything else. Everyone around is miserable and develop mental health problems.

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