3.0
13 Nov 2024
Former employee, more than 1 year
Marlborough, MA
Recommend
CEO approval
Business outlook
Pros
The benefits and if you were so lucky to be trained for chat or email.
Cons
Management, scheduling, poor and unclear communication on how to be trained for other departments or skills. Always an attack on your quality of work. Too many meetings per month for a remote job. A coaching, a side by side, and 1-2 team meetings per month. All an hour. Too strict on adherence guidelines. Supervisors had too much access to agent queues. There was a sense of “put up and shut up”.