- In the busy season the company was *always* severely understaffed, and the phone rang constantly, which was stressful and resulted in schedule inflexibility.
- The software used to process requests was clunky and poorly designed visually, which also confused customers when filing requests online, resulting in even more time wasted on the phone.
- The number of employees outnumbered the number of on-site parking spaces. If you were unlucky enough to arrive for your shift after all the parking spaces had been taken, you'd have to park on the other side of a highway and risk being late for your shift.
- The pay was not enough to support a single independent person, let alone a family. Small mistakes while working at Diggers Hotline can result in property damage and death. Getting paid less than or equal to the nearby fast food restaurants and gas stations is laughable and disrespectful to the employees.
- Antiquated state laws require unnecessary information to be gathered from callers. This wasted a lot of time and frustrated callers by overcomplicating the process. Other state's 811 centers don't share this problem. This wasn't directly Diggers Hotline's fault, but was a remarkable annoyance of the job that prospective employees should be aware of.
- One of the most frustrating parts of the job was that a large portion of the calls were from people with complaints related to other companies - specifically the utility locators. These calls were a massive waste of time and contributed significantly to the stressful nature of the job. It was an ongoing issue that persisted for years. Unfortunately, the board of directors consists of men in suits and ties from the aforementioned companies that write policies preventing Diggers Hotline employees from being transparent about who is responsible for certain parts of the process.
