Pros
Good pension and health benefits. Good shower facilities. On site cafe is nice.
Cons
Location. Eastpoint is poorly served by public transport. Very few options for lunch or socialising with colleagues. Micro management is awful here, you essentially need to account for every minute of your day. Toxic atmosphere. Managers openly gossip and complain about other colleagues on the floor. Very few people managers, most people in management seem to be there because they are good with systems and product knowledge but have absolutely zero people skills. Wouldn't be comfortable approaching any manager with any issue or grievance for fear of being the topic of discussion at lunch as I have heard others being discussed this way. The dress code is overkill for a service centre. We dont have any clients onsite so honestly what is the point. Massive staff turnover, seems to be people leaving every single week and they are not being replaced which dumps more work on already overworked colleagues.