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Thank you for your candid feedback. We're sorry you're not satisfied with the Transcriber Incentive Program. Many transcribers are and incentive can be attained by transcribing as few as 100 average pages per week. While we respect that you may desire to work less than that, the incentive program is meant to provide an incentive to those individuals who can provide additional services. During its first year, the incentive program is forecast to pay over $100,000 to eligible transcribers. While you may be disappointed with your progress in the program, many have taken advantage of the Program and earned significantly more money. We will be continuing it for the foreseeable future to provide reward and recognition to your colleagues.
Every transcriber is assigned a contract manager, so it's disheartening to hear that you feel like you're "lost in the shuffle". We have transcribers who take anywhere from 25-50 pages per week and upwards to 900+. Every contract manager keeps in contact with all of their transcribers but, as you mention, we do not hound you or send aggressive emails. If you feel like you're "lost in the shuffle", please reach out to us. If you're concerned with transcriber pay, we're happy to speak with you about it or if you would like additional work, we've happy to provide it.
As it relates to higher paying work (i.e. 2-day and overnight work), that work is assigned to transcribers who have proven reliable with quick turnaround work. Most evenings, due to the amount of work we receive, we're looking for assistance with quick turnaround work. Again, I encourage you to speak with your manager if you feel you're not getting faster turnaround work. Perhaps you haven't shown an interest in the past or reliability has been a concern, but we're more than happy to consider you again. Thanks again for your review.