The Walmart of Managed Service Providers - Help Desk Deep Blue Employee Review

1.0
6 May 2020
Recommend
CEO approval
Business outlook

Pros

It helps pay the bills until you get something better.

Cons

Where to begin? The company expanded incredibly quickly and clearly built its networks with very little care. Employees who are human resources disasters never get fired at all. I'm convinced that they could burn down their offices and still have a job the next day. There is almost no training at all, and the trainers that they do have are incredibly irresponsible and produce incredibly poor work themselves. In fact one of the two trainers who works there has a chronic absence problem. The company seems to screw up every single last thing one could think they could possibly screw up. If you work here, you'll see it time after time that 5th graders could handle responsibility better than some of their managers. Also be ready for surveys of the work culture that never lead to anything in the company being changed. A lot of people who are experienced and are good at their jobs are fleeing to another employer in Menands, NY also for a reason.

Explore other reviews about Deep Blue

5.0
14 Apr 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Deepblue works you hard, but they try care about their customers as well as their employees.

Cons

Sometimes fell overworked and understaffed

2.0
2 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Lots of hands on experience with a wide variety of equipment and client groups make for experience that almost looks fake on a resume.

Cons

Endless scope creep on your list of responsibilities. Not enough staff. No one has enough time to develop any written standards for anything so there is nothing to train new staff on. All training is word of mouth and on the job. If you do make time to make up some documentation for a process or procedure Management will pull you into another dumpster fire that needs saving and accuse you of slacking off. Most Management doesn't understand how the business works or what the core issues are that are causing the problems. Very stressful work environment. You rarely have more than an hour to work on a 'top priority issue' before getting pulled off it to work on another 'higher priority issue' When they are strapped for employees they put out job postings offering postings for more money than people in those positions currently are making.

4
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