Metrics Matter - Systems Engineer Dedicated IT Employee Review

2.0
9 Mar 2022
Recommend
CEO approval
Business outlook

Pros

-Remote work available for most employees. -Culture has appearance of being relaxed and fun. -Somewhat competitive pay. -Most non-executive employees fit this culture, and are genuinely helpful.

Cons

-Company frequently says "Work hard play hard" and give off a relaxed/fun environment during meetings, the truth is it's all about metrics. -Engineers are expected to follow a certain ticket prioritization at L2/L3, but actually following these procedures WILL hurt your metrics. Dedicated values these metrics above all else. Long time employees know this, and do not follow the procedure(I.E. cherry picking), in order boost their metrics. -Dedicated's core values are repeated frequently. Some effect of "Employees over profits". This is simply and objectively untrue. It's okay for a company to value profits, but this company does it at the expense of its employees. -HR seems to be playing a game with management. Almost looking for reasons to terminate rather than cultivate growth and trust. -Systems are not scaled to their growth, creating a confusing mess.

Explore other reviews about Dedicated IT

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture, Fantastic Atmosphere, Talented people, Excellent Growth

Cons

Hardware is dated, Old Equipment and cheap laptops.

5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Dedicated IT offers a collaborative environment that encourages the technicians to expand their knowledge and skills. As an on-site technician, there is freedom to bring new ideas that will take pressure off of the client and provide simplicity to the technicians during troubleshooting efforts. Dedicated IT has an "all-hands-on-deck" approach to resolving company-wide incidents that empowers their on-site technicians to be confident.

Cons

As an on-site technician outside of Dedicated IT's HQ, it is a challenge to feel included in office festivities and to become acquainted with peers. However, DIT does make events available to employees residing outside of Florida to attend events and will setup virtual events as well, such as the virtual game nights for out-of-state employees.

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