Pros
Good work environment and co-workers, people-first attitude, growth environment, opportunities for people to take on responsibility and be seen/recognized. Professional leadership development opportunities. Gym reimbursement. Mental Health reimbursement. Free Nurse Line. Free chiropractic care. For collectors, uncapped commissions (they can make more than the C-suite). Implementing EOS right now and have a John Maxwell coach helping lead the company.
Cons
Growing pains. Growing a small business can be extra painful especially for specific employees. We've outgrown people's ability to lead in their position and that's been hard to walk through. The company has also failed some employees over the years (not enough training, not enough feedback, etc.) None of this is intentional or malicious. I saw this at my last job too. What's good is the company continues to get better. New leaders with time.
Comp for the collectors is great, but you have to earn it. Comp for the rest of the staff seems to be middle of the road. Benefits are better than required so that can offset some of this. Flexibility and a good work environment is also helpful.