I knew 6 months in I'd made a mistake - Director Datasite Employee Review

1.0
26 Dec 2017
Recommend
CEO approval
Business outlook

Pros

I worked for/with a pair of IT VP's that I respected, and who respected me. Soon after I left, both VP's in IT left the company. SO GLAD I got out when I did.

Cons

I'd been lucky enough to work for companies with an awesome culture. I didn't even think to assess Merrill's culture when I joined as an IT Director. My bad. The culture was very tribal, with a clear lack of communication at the Sr leadership level, and very often a complete lack of respect. Rather than work with IT, the business created a shadow-IT organization and worked to undermine formal IT. I knew 6 months in that I needed to get out, but it took me 18 months to make the transition. I learned my lesson and found a GOOD company with a GOOD culture, or at least one that better matched my values. While there are some who are very happy at Merrill, I'd recommend against an IT career there unless they've cleaned shop in the business area. (very doubtful)

Explore other reviews about Datasite

5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I like the people here and the office is nice.

Cons

No wellness stipend is offered.

2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Coworkers are great. -Training is good. -Customers are usually ok to work with.

Cons

Summary: As a PSS, you'll be expected to support several different products, many of which you will not touch often. It's difficult to be an expert covering so many products and features. They change and update features often, which is both good and bad for customers, but also makes it much more difficult for PSS. You handle really sensitive information (M&A), but are expected to assist multiple customers at once - this is a huge risk. Additional cons: -They implemented a AI agent and then fired several great employees, then increased the rest of the staffs expected workload. -They change ways of working often. -The knowledge base is often out of date. -There's almost always a backlog, but the clients work can be "urgent" - making some clients upset on wait time.

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