Toxic Culture- Management/Leadership and Workload Need Improvements - Customer Success Manager (CSM) Datadog Employee Review

2.0
12 Feb 2025
Recommend
CEO approval
Business outlook

Pros

They offer a comprehensive benefits package, including health insurance, wellness programs, and catered office lunches three times a week (but no 401k). The company's innovative products also provide valuable experience in the tech industry.

Cons

Despite the strong benefits, the company does not cover parking expenses, leading to additional personal costs. In-office attendance is monitored via IP addresses, but there is no accessible method for employees to track their own in-office days. The workload is often overwhelming, with too many accounts assigned, leading to burnout. There is a perception of favoritism within leadership, which affects team morale and advancement opportunities. Compensation is considered low relative to the demanding workload. Additionally, promotions are challenging to obtain, and managerial support is lacking. Notably, after submitting a disability accommodation request, I was let go, raising concerns about the company's commitment to supporting employees with disabilities.

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Datadog Response
1y
Thank you for sharing your experience. We appreciate your feedback on both the positives, such as our benefits and innovative products, as well as the areas where we can improve. We take concerns about workload, compensation, and transparency seriously. Fairness and equity are important to us. We continuously assess our policies to ensure employees feel supported in their roles and have clear pathways for growth, and we are always looking for ways to improve communication around promotions, assignments, and management support. We are committed to fostering an inclusive and supportive workplace for our employees. If you have additional concerns regarding your experience, we encourage you to share them through our anonymous third-party provider, EthicsPoint - https://secure.ethicspoint.com/domain/media/en/gui/52231/index.html Your feedback helps us improve, and we appreciate the time you took to share your perspective.

Explore other reviews about Datadog

5.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People first culture, endless opportunities to grow, learn new things beyond your role’s scope and get promoted

Cons

Compensation on a lower end

1.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Stock options and gym reimbursement

Cons

Datadog is a very toxic place especially if you’re in a non-tech role where you are deprioritized and uncared for. Talent acquisition has terrible, selfish leaders who only care about themselves and pushing their teams past their limits. Your colleagues will backstab you again and again to gain preferential treatment. The leaders encourage this type of behavior and get excited and make jokes about it. Additionally,I It is an environment riddled with sexism and racism — is it not 2026? NYC at that? The lack of resources and support compared to engineering is astounding. I would never recommend this place to anyone. Many of the good reviews are fake or are by people who perpetuate the toxic culture. The only good thing is the stock options. Stay far away from this place!

3
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