Bad Experience - Former Store Manager DSW Employee Review

1.0
26 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Shoes Okay discount Relatively easy compared to other retailers

Cons

Unable to make any real business decisions Cannot hold staff accountable without a ton of red tape Poor training for all levels IT and technology is absolutely terrible. Doesn’t work correctly, outdated and inefficient Corporate level management is awful. Do not hold themselves to the values or to the standards they expect. Unsupportive. Lacking knowledge. Show favoritism. Not enough payroll allocation to support the work or the customer experience expectations. Values are force fed but not followed, or given practical ways to demonstrate the values. No recognition. Delayed merit increases. No point in performing well because it isn’t even acknowledged. Unable to make decisions to support the needs of the business. Market leaders have you running in circles just to tell you to stop and run in the opposite direction. There are definitely some racial biases at play. No work/life balance whatsoever

Explore other reviews about DSW

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Discounts while working for them.

Cons

Lack of hours during the week.

4.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

This is definitely one of the better retail jobs I've worked. None of the tasking is particularly difficult. The environment of the store largely depends on your managers, and the management team at my store have been amazing.

Cons

Constant cuts to labor budget make it hard to get anything done. A lot of stores are running on barebones staffing, and the pressure to get everything done accumulates fast. Corporate isn't any better or worse than any other retail company, but I'd wish they'd take into more consideration what the stores need to succeed. Sometimes the pressure to meet KPI's (conversion, VIP, Imbox, etc) can be heavy, however it's better than working at a place that makes you pitch a credit card.

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