Pros
Pros would be working with the agents and developing them and seeing their growth. I've been able to make a few really close friends in this place. A few that I will call life long friends. Pay is decent, comp days, paid holidays, and mental health time(sick time) is good to have. My old team had a really good lead who should be promoted but management doesn't like this particular person and can't give a real explanation as to why. I have also had the ability to travel and have really enjoyed my trips to Colorado when I've had the opportunity to go.
Cons
Work- life balance is terrible. Our benefits are awful and our deductible went up to $5000 last year. There are a lot of brown nosers in our site that kiss up to managers in an attempt to get away with what they want. Being on salary I am only paid for 40 hours and routinely work 50+ hours. There is constant trash talking behind each other's backs, you have to watch for the moles who are so quick to be your buddy to your face and the sell you out to whomever will listen when they get a chance. Morale has dropped to an all time low. I have also been asked to partake in activities that I definitely did not agree with and they made me feel like a terrible human being for doing them. I know for sure that at least two people were terminated due to the things I was asked to do and the things I was tasked with finding out. We're talking people who may have been a single parent or were the only person working in their home. I felt that I had no choice but to partake in these witch hunts or I would be the one who was going to become unemployed. I've basically lost my integrity, and Dish has taken it from me. I now have a lead who does nothing but play on their cell phone and watch YouTube clips all shift. Hopefully that will get better since we're just getting to know each other but who knows.
