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      DISH

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      DISH reviews

      Stressful Call Center Environment - Tech Support Representative DISH Employee Review

      2.0
      13 Jul 2022
      Tech support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Their system for time off is great. You know immediately if your request is approved or not.

      Cons

      Handling rude customers is something I can never get used to so if you decide to work here, know that this is something that you will deal with on back-to-back calls for 8-10 hours a day. Metrics work against you here. For example, if a customer needs a tech to come out to troubleshoot, that counts against you. If you're on a call with an older customer trying to troubleshoot and a tech issue, find out why their bill is so high, and make changes to their account, and it "takes too long" (longer than 25 minutes), it counts against you.

      Explore other reviews about DISH

      5.0
      26 Feb 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great and flexible work supported my growth through college

      Cons

      Honestly that the product we were selling wasn't the best value

      avatar
      DISH Response
      3mo
      It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
      3.0
      15 May 2026
      Noc technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

      Cons

      Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

      1
      avatar
      DISH Response
      1mo
      Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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