Pros
Fast Promotional structure 6 month period for lateral movement and schedule changes based on performance. Lots of lateral opportunity, within various career fields, management, back office support, tech. Multiple schedules available, to suit any work situation, good hourly guarantee of minimum fulltime hours. Opportunity to work less hours available sometimes, depending on call volume and situations. Very open hiring standards and apply to hire timeframe, fast learning process.
Cons
Poor management support structure inexperienced out of field supervisory team. Ineffective higher management policy changing decisions, fast decisions to change company to client policy without much notice. Very fast turnover for supervisory and associate level employees in all departments related to customer service. If certain performance or soft skills goals are not met, very difficult lateral transfer process and shedule change capability. If no interest in transfer or promotion is displayed within a period of one year, you are locked into whatever situation you were in from that point on. Poor HR support for lower to higher management communication non supportive environment.
