Pros
The pay and performance incentives are solid, and most of the staff are friendly and supportive. That said, it was a bit surprising to encounter a few individuals who showed little interest in assisting their coworkers. The location is convenient, being close to home. The work itself can be rewarding—especially as you develop the ability to effectively interact with people from a wide range of backgrounds, which makes the job much easier. Overall, most members of management were approachable, professional, and open to communication
Cons
You can expect to stay busy at times, which is actually a good thing when it comes to job security. Some calls can be high-stress, especially when dealing with upset customers—but that’s part of any job involving the public. The upside is that DIRECTV equips you with the tools and support needed to turn most interactions into positive outcomes.