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DHL Express

Part of DHL

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Don’t recommend - Customer Service Representative DHL Express Employee Review

1.0
27 Mar 2019
Recommend
CEO approval
Business outlook

Pros

room For growth. Decent pay. Free stuff sometimes.

Cons

Don’t work here. No one is on the same page. Management tells you one thing but then tell you another thing if you ask someone else. They are so understaffed that your slammed every single day. And if you take a moment to breath your going to have management breathing down your neck asking you why your not taking calls. You can have the best stats on the team but if your not a favorite it’s not good enough. Also because they are so understafred they will take your break away. They say they are customer service but We are suppose to get people off the phone within 260 seconds.

Explore other reviews about DHL Express

5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great compensation, benefits, and hours. Get to know many clients and businesses on route. Lots of exercise. Lots of alone time.

Cons

For some, the alone time can be very lonely. You are in a van or truck for many hours. Podcasts, radio, hands-free: get to love it. Sometimes logistics can be unpredictable. Delays, traffic, on-call pickups. You have to be very flexible and adaptive with fairly quick critical thinking skills to excel at this job.

4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Get entry level sales position. The company has great benefits..

Cons

You will be calling 80-100 times per day for months until you get promoted but it’s a fairly easy job. Can just be boring.

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