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      DHL

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      Micromanagement at its finest - Customer Service Representative (CSR) DHL Employee Review

      2.0
      6 Feb 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Central location, connected to public transport.

      Cons

      - Micromanagement - Progressive and continuos overloading of employees with more tasks. - Forced employees to return to full time after a long period of wfh/hybrid, without any logical reason and without giving an open discussion about it. - Constant high pressure to achieve higher kpi in each quarter. - Poor benefits package. - Management lacks basic human to human skills, like empathy.

      avatar
      DHL Response
      2y
      Hello, We appreciate your feedback and are disappointed to hear about your negative experience as a Customer Service Representative. It's disheartening to learn that you felt micromanaged and overburdened with tasks. We strive to create a supportive work environment, and your concerns are taken seriously. Your comments about returning to full-time work and the pressure to meet KPIs will be reviewed to ensure fair and transparent practices. We apologize for any lack of empathy you may have encountered. Thank you for bringing these issues to our attention, and we will consider your advice as we continually work on improving our workplace. We wish you all the best for the future! Your DHL Team

      Explore other reviews about DHL

      5.0
      1 Jun 2026
      Package handler
      Recommend
      CEO approval
      Business outlook

      Pros

      good job friendly people easy money

      Cons

      weirdo old men bothering you but that’s about it

      avatar
      DHL Response
      3w
      Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
      2.0
      22 Jun 2026
      Inventory specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay Monthly events to keep morale up

      Cons

      Very strict on punishment Did not get paid for my last week of work while I was employed there

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