28 Dec 2021
DCN Diagnostics Response
4yThank you for writing this review and bringing this to my attention. There are some deeply concerning issues mentioned here, primarily in our leadership's treatment of women and the perception of our maternity benefits. It's the leadership team's job to create a framework in which every team member is safe and respected, no matter their race, ethnicity or nationality, gender or gender identity, disability, marital status, sexual orientation, or military status. This is an issue I take very seriously.
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Please be assured that we will look into this.
You mentioned the bullying and bribing of team members who choose to leave the company. This is, of course, also unacceptable. I would love for all DCN employees to be fulfilled, lifelong team members. But I understand that's not realistic, employees leave the company any number of reasons. As team members move on, I expect the DCN team to encourage them professionally and personally. We will look into these assertions.
I also wanted to touch on a few of the suggestions you mentioned above. We are already working on many of them. For instance, we are working with our leadership team to develop more robust communication skills company-wide. One of our goals is to strengthen our manager development program and equip our managers with the tools they need for more-consistent styles of communication—and this includes employee feedback.
Another issue you mention is turnover. Leaving a job or a career is a personal choice and we take those reasons seriously and discuss them during employee exit interviews. We also try our best to evolve our processes and practices and continually increase employee satisfaction and retention.
Your concerns about cutting corners and keeping communication with clients vague surprised me. I'm confident in our dedicated team of scientists and staff members to ensure quality. Our clients consistently report they are exceptionally happy with DCN’s transparency and communication. I take pride in ensuring that we are transparent with our clients, and we keep them up to date on our progress every step of the way.
Thank you for bringing these important issues to my attention. I will use your feedback to evaluate our processes as we move forward.
Charlie