Best Product company to work - Software Engineer Cymfony Employee Review

great opportunity for my career, accumulated lots of experiences there

the Buffalo location is a bit too distant from the hot spots of IT

1. Generally friendly and relaxed working environment. 2. Not a cut-throat culture, every success is attributed to teams if not the entire company. 3. Small company, approaching people and team work is easy. 4. Some flexible hours and telecommute allowed. 5. Work-life balance is respected. 6. Company has seen growth in the past few years and still growing.

1. Very departmentalized structure, which is the root of many problems: - Employees often do not get to the root of the problem when they are, respectively, capable to solve them. Because roles are very departmentalized, there is often the "someone knows this better than I do anyway" attitude. Problems gets tossed around across different functions and sit around unnoticed. Very inefficient. - HR department has absolutely no insights. Some roles will help the company more by performing cross functionally, but management doesn't encourage flexibility and self starters. Most employees are just doing rote work. Human resource is not seen as a fluid capital to be polished and shined. - Other than contractors going into full time, there are no promotions or growth opportunity within, not even for mid managers and executives. Departmentalized structure encourages hiring new instead of internal changes, apparently doesn't regard the adaptability of existing employees as a potential. When people don't fit into the their designated little boxes, it's fire. A waste of time and money. 2. Clients were given false hope during sales pitches, later to find some of their expectations from the company product are technically restricted. A huge mistake in sales strategy and usually it's other departments to take blame when client retention isn't good. Sales department seems to run their own game, making limited attempts to communicate with client management team, content team or engineering team. 3. Company growth in the past few years are strongly correlated to mergers and being acquired by larger companies. Mergers enables access to better business resource and acquisition opens doors to many potential clients. Whether or not if the company product alone has attracted such good opportunities is highly questionable. 4. Attrition rate among employees have been getting higher in the recent months. 5. Creativity is little to be seen in the market intelligence aspect - competitors are offering cheaper social media insights with much better compilation and presentation of data. Product user Interface, design, graphics, solid statistical analysis is currently lacking.