Don't Work Here. There are Better Companies! - Anonymous employee Custom Ink Employee Review

1.0
14 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The work hours are nice if you are salaried.

Cons

- Be careful if you do not fit in with the "legacy" inkers or the "team development (HR)" team because they will dismiss you quickly. - The culture is similar to a college fraternity or sorority. If you do not fit in, then you are out. - There is a lot of talk about the golden rule but behind the scenes management really adheres to the "making money" rule. Even if that means taking it from others. - They really don't know what they are doing with the "pay for performance" as they make it sound great as a weekly bonus but then they have no idea how to properly measure it. It is never fair. - The managers are very young, inexperienced and have no clue how to lead a team even though they claim to be metric based. - Upper management is directing everything so there is not much opportunity to flourish in middle management unless you are in the "in crowd" of course.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
1w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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