Company thinks constant change means growth, but it only presented setbacks - Anonymous employee Custom Ink Employee Review

2.0
11 Mar 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Co-workers are hardworking and it is a team environment, less competitive and more about helping each other and the store succeed

Cons

My first month working there, the CEO laid off hundreds of employees in production, and from there the company went down-hill. The screen printers were stretched so thin, there were mistakes or delays on every single order. Anyone with a deadline was screwed over because something in their order would go wrong. Whether it was incorrect sizing, the designs being off-center, ink stains on the clothes, or the wrong print method being used. As a sales representative, even if me and my team on the floor did everything right, because of the production team being so overwhelmed something would always go wrong, and that is how you lose customers. It was frustrating to hear corporate say they couldn't have seen laying off so many people going this badly. We all could see how this would go. Also KAM and NAM sellers were often absent throughout the work week leading us to take over their sales but not see that same commission.

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Custom Ink Response
2y
Thank you for sharing your perspective with us; it's crucial for our improvement process. We're aware that, even with our attempt to alleviate the situation through substantive severance and extended benefits for those affected, this has been a trying time. Your feedback is taken to heart, and we will make sure it reaches our team for consideration. For any additional insights you wish to provide, our door is always open for direct communication at inkerfeedback@customink.com.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
1w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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