OK job but avoid if you can, lots of training and high pressure sales targets for poor pay - Sales Advisor Currys Employee Review

2.0
4 Sept 2016
Recommend
CEO approval
Business outlook

Pros

You can meet some great people working for the company, the product roadshows are fun, job can be quite cushy on quiet days. Helps develop social skills, you get a vast product knowledge working there. 10% discount on everything (ha - still cheaper elsewhere)

Cons

-30 min unpaid lunch break -No weekends off -No time and a half for holidays (christmas/bank etc) There's a LOT of pressure to meet ever increasing sales targets for NO reward, the only target that offers a (small) £5 reward is broadband but it's very hard to sell and nobody goes to currys with the intention of signing up for broadband. Here's an example of sales targets: So you want to buy a laptop, now I'm forced to ask you to buy an anti virus, microsoft office, a care plan, knowhow cloud, setup, a new mobile phone and broadband. Then after the sale I have to ask you to push the dark green button, on EVERY SALE. You're asked to do so much and in return you get a pat on the back, if you don't achieve your targets you get hounded by management. You have to mislead the customer using psychological tricks such as: -This is a limited time offer - when it's not -Using discount to make the sale more appealing even if the customer doesn't want the stuff -Hiding available discount such as 10% off all laptops and using it to your advantage to leverage in addons If the store is struggling to hit targets some staff just say an item is out of stock if they know it's going to be a flat sale (no addons) so it will not reduce the numbers further. They also get you to clean and tidy the entire store during downtime so they don't have to employ dedicated cleaners. "Comission" is abysmal, 0.1% of all sales, and 0.2% of OEL products, a little more for high margin sales such as care plan, this equates to a roughly £100 bonus every quarter IF the entire store hits their happy or not target. Knowhow is terrible, DSG employs eastern Europeans with poor English to do most of their deliveries and the tech support is awful, I remember during my training there was a video playing and one quote in particular stuck with me "We're not famous for our Knowhow service yet, but we want to be" Why am I not surprised? A lot of customers complain about their knowhow experience and I am just left with my mouth shut because I can't reasonably claim knowhow is a wonderful service after they've had an all too common bad experience with them.

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Cons

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Currys Response
1y
Thank you for taking the time to share your feedback. We're delighted to hear that you value your colleagues and the team environment at Currys. We strive to create a fun and friendly buzzy vibe.
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