How the mighty have fallen. - Anonymous employee Crump Life Insurance Services Employee Review

I came to Crump many years ago, fleeing a toxic environment. Sadly, I have started to notice many of the same red flags I once ignored there at Crump. Management is increasingly compromised of salesmen promoted beyond their skill sets. This team may be good at sales, but many are truly terrible managers. Micromanagement is the norm and team reminders are sent in place of addressing specific concerns with individual bad apples. A lot of time and energy is put into educating about DEI topics, but when issues arise in practice, sexism and ableism reign. (I'm sure other ism's but these are my personal struggles) On more than one occasion I have had to sit in a meeting listening to men discuss my time, without being given any opportunity to speak. Other employees, female and male, have mentioned these moments and expressed concern that women are not heard. Much lip service has been paid to better understanding neuro and mental health issues. However, rather than providing accommodations and assistance when misunderstanding arises due to one of these concerns, employees are scolded, asked to improve or told to calm down. While we are encouraged to let management know any way they can assist or ideas we have to improve process, these concerns fall on deaf ears. Suggestions are invariably met with an explanation of why it can't be done or won't work. I feel gaslit constantly. I see other people mentioned layoffs. From my view, people just keep disappearing. No mass communication has been provided to address this and there has been no explanation to teammates who work closely with these individuals. Customers are not being warned and the emails are simply being shut off, triggering a bounce back that leaves the customer scrambling to find a new contact. I'm hoping the Crump rapture is over, but I wouldn't be shocked if it continues. Finance SERIOUSLY needs to work on more accurate forecasting. As best I can tell, goals for each year are last year + a randomly assigned percentage. Rarely do these goals take economic, industry and agency conditions into consideration. If a department has never made goal, maybe the goal was the problem. We are desperately understaffed company-wide. For context, I felt this way prior to layoffs. It's really bad and hitting SLAs is basically impossible. Sales is deadset on phone based sales. There is not a single metric to track the number of emails sent and received each day, despite this being the modern primary form of communication. However, number of calls is tracked like the Dow Jones and explanations are requested any day this number drops. Case load is unreal. There is no conceivable way to do a quality job and provide meaningful service to everyone. Many customers are left to make do with what they think is right or are forced to call carriers when they can get no response from our teams. We are pushed to our absolute limit. I could go on for a lot longer, but I won't. I came here because I'm not aware of a way to address all of this internally, since HR is extremely hands off with us. I will say that I know for a fact that many employees are suffering mental and physical health concerns due to stress and there are no life boats on the horizon.