Pros
Everyone you work with on the ops team is hard working and trying to do what they can to support customers in the face of what’s going on and how they’re being treated.
Cons
Multiple members of the ops team have left to be paid significantly more with better overall positions. Ops/DevOps is undervalued and treated as so. Multiple products are broken and fail frequently causing the operations team to play catch up while solutions to outages are found. Traveling throughout the pandemic has cause multiple office members to contract COVID-19. Very limited COVID-19 precautions throughout the pandemic unless the state/federal government orders a change of policy. A mountain of work continues to build as people leave the operations staff - tickets/projects/customers continue to pile up while operations members are micromanaged. No formal HR. Concerns go directly to the owner and/or new manager. Fear of retaliation and/or pushback.