-Management treats people like machines, they removed our slack access to avoid us socialising... Without realizing that the slack forum was were we found the answers to many of the issues, as the support documentation sucks.
-Management does not apply what it preaches... To enter we were asked to do some cognitive skills, 50 questions in 15 minutes. I am one of the top scores during my tenure (48 of 50), and nearly none of our management team would be able to pass such test with such scores (Mr. Witt formerly of Amazon would be a perfect example).
-No true scoring process: I was rejected for an L2 position when I applied directly, I got hired as an L1, 2 months later I applied for the same L2 position internally, and passed with flying colours... What changed? Nothing, the system reused my previous scores and results and I passed, but now I would be doing L2 labour with L1 payment, for a quarter as a "test", no retroactive payment for those 3 months. This utter nonsense made me and many others that rose through the ranks leave the company ASAP.
-Inconsistent metrics. The company applies new measurements often, which is be valid to improve, but they application is retroactive... I knew some team members fired for "non implemented metrics", essentially let go for a metric they could have not been aware.
-Inconsistent hiring peaks. When I was L1, we got many many L1 arriving each week, far beyond the needed amount personnel... They main problem is that you are measured on productivity, 40 tickets per week as L1, if you have 30 people per shift fighting for the tickets no one will reach their goal.
