Weak Union, Terrible Managers - Crisis Intervention Specialist Crisis Connections Employee Review

1.0
26 Jan 2023
Recommend
CEO approval
Business outlook

Pros

There are no pros to working here.

Cons

1. Employees routinely gossip about and undermine each other. 2. The union is operated by people who don't have any experience with negotiation and who have never stood up to management. 3. They pay below market rate for mental health professionals, and the union is satisfied with its specialized members making lower wages than fast food workers. 4. Extremely high turnover, and the managers have completely resigned themselves to this. 5. Workers brag about breaking union rules and shame people who take mandatory breaks. 6. Workers come in sick and brag about it later. 7. The PPC department is so poorly run that people constantly walk out of there crying. 8. PPC department has such high turnover that nobody actually knows the procedure. This means that when you get trained in PPC, you get incorrect instructions. 9. Management has failed to establish a rapport with hospitals, so hospital staff are comfortable treating Crisis Connections employees like garbage. 10. Managers lie about the job you are receiving, and 'quiet hire' you into a new one as soon as you onboard. 11. They can't even retain Directors and upper management because the systems and practices are hopelessly underfunded. 12. The organization does not take steps to demand the funding it needs, and misleads stakeholders about the actual cost of this work. 13. There are managers and crucial staff with openly untreated mental health issues that impact the organization on a regular basis. 14. The insurance they offer is cheap for a reason. 15. Possibly the weakest and most shameful union in the United States today. 16. Management uses remote work as an incentive to get you to stay. They will repeatedly say that they will let you work remote if you just stay X months. This is a lie that they tell to every new hire because the few employees they can retain are stressed from constantly training new hires. 17. Open plan nightmare. 18. They can't afford basic office supplies. 19. The volunteers are very nice but the call out system for volunteers is completely broken. This organization is almost completely reliant on volunteers, so this means workers have to pick up the slack if a few of them call out. In an overworked environment with constant turnover, this makes everything worse.

Explore other reviews about Crisis Connections

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great team, benefits, leadership, systems

Cons

Nothing bad to say at all

2.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great coworker, good benefits, swing shift hours worked well with school. Staff was very diverse too and I enjoyed getting to learn from so many great clinicians.

Cons

Management is very detached and is very numbers focused, does not care about their employee, sees them as replaceable. Very busy center, averaging 15-30 crisis calls a shift. Understaffed, sometime only 3-4 people available to handle the 225,000 calls the center gets a year. Employee turn over super quickly due to stress and poor management.

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Crisis Connections Response
1w
Thank you for taking the time to share your experience and for the work you did supporting people in crisis. I’m glad to hear you found connection with your coworkers and valued the diversity of the team. That’s something we care deeply about. I’m truly sorry that your experience with management felt disconnected and overly focused on numbers. This work is deeply human, and our staff should feel supported and seen not just measured. Your feedback is a meaningful reminder of that. I do want to acknowledge that the pressure around call volume and metrics is real across all levels of the organization, including leadership. We’re accountable to our contracts, and if we consistently fall short, we risk losing funding and our ability to provide these services. That said, how we communicate and carry that pressure matters—and we clearly have work to do there. We also recognize the need to continue developing our leaders. We’ve recently expanded our investment in this area, including building out a dedicated Learning & Development function to better support managers in leading with empathy and clarity in a high-intensity environment. Thank you again for the honest feedback, it helps us keep improving.
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