Good Place to Work - Customer Service Technical Representative Cricut Employee Review

5.0
5 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good environment to work in Great benefits Amazing HR team Amazing management for department Great CEO

Cons

Slight disconnect between Member Care and other teams on other floors

Explore other reviews about Cricut

5.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I loved my team. I had incredible benefits, and the projects we worked on were always so fun.

Cons

They moved from a flexible hybrid schedule to encouraging people basically to come back to office. That's why I ultimately left because I wanted a job where I didn't have to put my kid in childcare.

1.0
10 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Coworkers at the same level are generally good people and easy to work with. Benefits are acceptable.

Cons

- Toxic and political work environment - Leadership is disconnected and often incompetent - Strong “power trip” culture, especially at director and executive levels, with little respect for ICs - Culture feels fake; leadership promotes values they don’t actually follow - Communication doesn’t feel safe. People are careful about what they say to avoid backlash - Instances of inappropriate workplace behavior, including the use of racially insensitive language, which is not always adequately addressed - Feels like image matters more than employees or integrity - Be skeptical of overly positive reviews; they may not reflect the reality many employees experience

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