20 Jun 2017
Credit Karma Response
8yI read your review, and am sorry that things didn't work out for you at Credit Karma. I don't normally respond to reviews, but there's an element to this one that I felt important to clarify openly.
We've worked to construct an environment that encourages an openness to change as a result of direct feedback, and it's important to me that our engineers are empowered to voice concerns. We've setup internal avenues for anonymous feedback to the exec team, and there are initiatives designed to gather feedback directly from engineers. Many of our best and most impactful company changes have come from a single engineer openly discussing their frustrations.
Reading the private messages of others would not only be counter-productive to creating that environment, but would directly oppose my personal value system. I am a strong believer in personal privacy, and I do not support "Big Brother"-esque surveillance, at the government or corporate levels. I do not make a practice of reading private messages.
It is true that there are circumstances, like government regulation, that can force a company to produce some of its internal communications. That's a reality that companies can not legally avoid. As a best practice, I counsel people - not only our employees, but friends and family - to keep their personal information away from corporate systems, and to use encryption liberally for personal data. It's important to me that personal and private communications stay personal and private.
Sincerely,
Ryan