Former Employee - Client Services Manager Credit Bureau Collection Services Employee Review

Easy Job, Training, easy job, repetitive

Hours, Pay, Management , Unorganized, extremely unorganized

-- High pay, vacation time, sick time, insurance and 401k for full time employees. -- Somewhat flexible schedule. -- Many co-wokers and bosses work hard and try their best. -- Bonus structure -- You get to talk to customers about paying their accounts off. -- Easy program to master. -- Not physically demanding. -- Positive interaction with co-workers.

-- Some co-workers don't care about their job, making other workers look bad. Example: worker A does half the work, customer gets mad, and worker B has to do all the worker to back-track. -- Some of the supervisors don't know what they're doing or give wrong information. Example supervisor A will tell you one thing, but supervisor B will tell you the exact opposite. -- Not enough reward opportunities. For example, they let the new training groups go out to lunch and a movie as part of their training. They never did that for us. More options such as lunch out (on the company), a movie or paid time off for doing a good job is a wonderful idea. -- Mentally exhaustive (stressful) at times. -- Customers can be extremely rude, disrespectful, and uncooperative.