Pros
Great wages for the ED collections stuff, decent holiday schedule, some pretty awesome people there, working from home availability outside of Defiance, equipment provided if you need it, professional development programs in place
Cons
No raises for people not in production (kept being told they'd do an annual review but it never happened), company spouts being people-first but will write people up for not hitting goal even when there isn't any work available (you can only do so much), fires people for not meeting a goal without considering other aspects of the job.
They've talked a lot about how they haven't laid anyone off in the pandemic, but a lot of people are quitting because it's just not a great place to work. Upper management is petty and holds grudges/plays favorites. Promotions don't seem based on who the right/qualified person is, but rather who the people in charge like the most. We were told raises/position changes were frozen because the company couldn't afford it but then they kept hiring new VPs and fancy upper management people.
I stayed way too long and I regret it.