Use to enjoy coming to work - Retention Specialist Cox Communications Employee Review

4.0
10 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Great benefits, great pay! Opportunity to go on company paid vacations by winning contests for being one of the best in your department for the year. If you work hard you will get to play hard!

Cons

Starting to lose that "family away from home" feel. Turn over is becoming quite high in the call center. Use to be a lot of long term employees here who were great at their jobs. Most left due to some unfair decisions, found another job that showed them more appreciation, or due to a supervisor not liking them and found any small thing they may have done, turned it into something big, just to let them go.

Explore other reviews about Cox Communications

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Experienced Enterprise Data Architect with Strong Manufacturing & Telecom Expertise

Cons

Documentation and knowledge sharing can be improved to reduce dependency on a few key people. Decision‑making sometimes takes longer due to multiple approval layers. More investment in training and upskilling would benefit the teams.

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work Life Balance is a real thing at this company. They truly mean what they say when they say this. It keeps employees fresh and not burned out.

Cons

On-call is every month but we have the ability to have co-worker cover the on call shift.

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