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      Cox Communications

      Part of Cox Enterprises

      Engaged employer

      Cox Communications reviews

      WFH Experience - Residential Technical Support Agent Cox Communications Employee Review

      4.0
      6 Dec 2024
      Residential technical support agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits and perks, employees discounts, etc. No capped commission. Family centric company, and even remotely, there were lots of groups to join do do virtual trainings/meetings.

      Cons

      Internal systems were something out of windows 98. There were so many steps to complete the smallest tasks that it made the job more difficult. Even in tech support, sales were factored into your metrics.

      Explore other reviews about Cox Communications

      5.0
      8 May 2026
      Senior manger
      Recommend
      CEO approval
      Business outlook

      Pros

      Great environment - supportive management and executive staff - integrity driven company

      Cons

      none - was a great experience

      4.0
      20 Jun 2026
      Field engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

      Cons

      Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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