Great benefits and a great team atmosphere make this Fortune 500 company a great place to work. - Field Service Representative Cox Communications Employee Review

4.0
10 Sept 2008
Recommend
CEO approval
Business outlook

Pros

Benefits and overall atmosphere. Cox is a place that values its employees and pays well while offering the best benefits package I have ever seen. Free tv (every channel they offer), internet (mid-level speeds), and $20 a month unlimited long distance phone service plus great dental, health, life/accidental death, vision, and every other kind of insurance makes it a great place to work if you want to be well taken care of. The atmosphere overall is one of excellence and you are part of that. There is the idea that as a team everything happens and without one person the goal is not accomplished. That's not something you find everywhere and helps make you as an employee feel valuable and appreciated regularly. It also leads to the ability to get to know many more people and enjoy the jojb much more than other lines of work.

Cons

Long hours in the field and the fun that is working in the weather as a technician. Some days were 8-5 and relatively easy, others were 5am-8pm the next day depending on the crisis at hand and what needed done. The weather part is simply being like the postal service: wind, snow, sleet, hail, rain it doesn't stop you and only means you're cold, wet, and miserable whenever that's the way it is outside.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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