Customer Advocate - Customer Advocate Cox Communications Employee Review

2.0
4 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Good wages, Complimentary services; 401K and Pension. Benefits upon Hire.

Cons

Your Best at Cox is never enough; expected to let abusive customers do anything they please verbally and abusively; Company takes no hard stance to defend its' employees against such abuse. Getting a hold of a supervisor for assistance is non-existent 95% of the time. Cox will fire you at-will without helping you achieve success. Cox will look for reasons to terminate you if you make waves with attempting to resolve wrongs that have been done to you by your ineffective unavailable supervisors. Forget any form of support if you choose to work from home.

Explore other reviews about Cox Communications

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Experienced Enterprise Data Architect with Strong Manufacturing & Telecom Expertise

Cons

Documentation and knowledge sharing can be improved to reduce dependency on a few key people. Decision‑making sometimes takes longer due to multiple approval layers. More investment in training and upskilling would benefit the teams.

4.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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